Putting service in the spotlight
M&S has now closed a number of its larger stores that feature clothing and home floorspace, while adding new Simply Food stores, where shoppers can pick up or return their homewares and clothing orders.
Marks & Spencer gets real about customercentricity Retail Connections
Be the face of M&S and every customer's first port of call. You'll be on the floor exciting customers with your passion for products, and making recommendations they're sure to love.
Suggest to Steve How my idea to help customers reuse at Market Place came to life Marks & Spencer
A framework for engagement M&S used themes The Institute provided, running from 'understanding your customers' and 'dealing with problems' to 'recognising the business impact of customer service', to generate a toolkit suggesting daily activities for retail stores and service centres.
Marks & Spencer on how its brand strategy is making it more relevant to its customers
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Marks & Spencer to implement Microsoft AI technologies to improve customer experience MSPoweruser
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MARKS AND SPENCER's customer service "made high street history" before the retailer made changes that backfired, according to former staff members and customers. By Callum Hoare 06:53, Wed, Feb 10.
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Refreshing a brand's service experience can be a daunting prospect at the best of times. But for Jo Moran, Marks & Spencer's head of customer service, staffing and productivity, this meant undertaking change at a business that has over 700 stores across UK and Ireland. Jobs don't get much bigger than this.
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Marks and Spencers charges ahead. Department store retailer Marks and Spencers topped the survey for clothing stores, receiving five stars across the board, including in 'Speed of dealing with your issue' and 'Efficiency of resolving issue.'. According to the results, as many as 86 percent of Marks and Spencers customers reported they.
Here are the latest Marks & Spencer stores to be closed, putting 1,000 jobs at risk ITV News
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